Getting Set-up

Refer to the following instructions to set-up your email client.

Apple Mail Instructions

If you haven't already done so, you will need to set-up a new password for your new account prior to the following steps. A temporary password and link is sent to the back-up email you provided when acquiring a new account. You must click on that link, provide the temporary password and set-up a new password for your new account. You may then proceed to set up Apple Mail by following these steps.

To set up Apple Mail for a City Branded Email account, follow these steps:
  1. Open Apple Mail.
  2. Click Mail > Add Account.
  3. Select the Google option, then click Continue.
  4. If prompted, click Open Safari to let Google finish authentication.
  5. Enter your new City Branded Email address in the Google Sign in window and click Next.
  6. Enter your password in the Google Welcome window and click Next.
  7. If prompted, select Allow to grant permissions to your account.
  8. Check the Mail box to select the apps you want to use with this account.
  9. Click Done.

Once you have completed these steps, your City Branded Email account will be added to Apple Mail and you will be able to send and receive emails from that account.

To manually set up Apple Mail, follow these steps:

If you are unable to set up your City Branded Email account using the automatic method, you can try adding it manually using IMAP. To do this, follow these steps:

  1. Open Apple Mail.
  2. Click Mail > Add Account.
  3. Select Other Mail Account, then click Continue.
  4. Enter your new City Branded Email address and password in the appropriate fields.
  5. Click Create.
  6. On the next screen, select IMAP as the account type.
  7. For the Incoming Mail Server field, enter: imap.gmail.com
  8. For the Outgoing Mail Server field, enter: smtp.gmail.com
  9. For the User Name field, enter your new City Branded Email address.
  10. For the Password field, enter your password.
  11. Click Continue.

Mail will now verify your account information. Once it has been verified, your City Branded Email account will be added to Mail and you will be able to send and receive emails from that account.

Troubleshooting

If you are having problems setting up your City Branded Email account in Apple Mail, try the following troubleshooting tips:

  • Make sure that you are entering your City Branded Email address and password correctly.
  • Make sure you are not using your temporary password. When you first acquire a City Branded Email account, a temporary password is created and sent to the back-up email address you provided at checkout. You must use that temporary password to gain initial access and create a new password for your new City Branded Email account.
  • Try restarting your device.
  • Try connecting to a different Wi-Fi network or using a cellular connection.
  • Try disabling any security software that you are using.
  • Try adding your City Branded Email account to Mail using the manual method described above.

If you are still having problems, contact us at support@MyIdentityEmail.com for assistance.


Android Gmail Instructions

If you haven't already done so, you will need to set-up a new password for your new account prior to the following steps. A temporary password and link is sent to the back-up email you provided when acquiring a new account. You must click on that link, provide the temporary password and set-up a new password for your new account. You may then proceed to set up Android Gmail by following these steps.

To set up Android Gmail for a City Branded Email account, follow these steps:
  1. Open the Gmail app on your Android phone or tablet.
  2. Tap your profile picture in the top right corner.
  3. Tap Add another account.
  4. Select Google.
  5. Enter your new City Branded Email address and tap Next.
  6. Enter your password and tap Next.
  7. Review the permissions that Google is requesting and tap Allow.
  8. Choose the options you want for your account, such as syncing your contacts and calendar.
  9. Tap Done.

Your City Branded Email account will now be added to the Gmail app and you will be able to send and receive emails from that account.

Troubleshooting

If you are having problems setting up your City Branded Email account in Android Gmail, try the following troubleshooting tips:

  • Make sure that you are entering your City Branded Email address and password correctly.
  • Make sure you are not using your temporary password. When you first acquire a City Branded Email account, a temporary password is created and sent to the back-up email address you provided at checkout. You must use that temporary password to gain initial access and create a new password for your new City Branded Email account.
  • Try restarting your Android phone or tablet.
  • Try connecting to a different Wi-Fi network or using a cellular connection.
  • Try disabling any security software that you are using.
  • Try clearing the cache and data for the Gmail app. To do this, go to Settings > Apps > Gmail > Storage & cache and tap Clear cache and Clear storage.
  • Try uninstalling and reinstalling the Gmail app.

If you are still having problems, contact us at support@MyIdentityEmail.com for assistance.


Outlook Instructions

If you haven't already done so, you will need to set-up a new password for your new account prior to the following steps. A temporary password and link is sent to the back-up email you provided when acquiring a new account. You must click on that link, provide the temporary password and set-up a new password for your new account. You may then proceed to set up Outlook by following these steps.

To set up Outlook for a City Branded Email account, follow these steps:
  1. Open Outlook.
  2. Click the File tab.
  3. Click Add Account.
  4. Provide your new City Branded Email account
  5. Click Connect
  6. Enter your new City Branded Email address in the Google Sign in window and click Next.
  7. Enter your password in the Google Welcome window and click Next.
  8. If prompted, select Allow to grant permissions to your account.
  9. Click Done.
To manually set up Outlook, follow these steps:

If you are unable to set up your City Branded Email account using the automatic method, you can try adding it manually using IMAP. To do this, follow these steps:

  1. Open Outlook.
  2. Click the File tab.
  3. Click Add Account.
  4. Select the Manual setup or additional server types option, then click Next.
  5. Select the POP or IMAP option, then click Next.
  6. In the Add Account window, enter the following information:
    • Your Name: Your full name.
    • Email Address: Your new City Branded Email address.
    • Account Type: IMAP.
    • Incoming mail server: imap.gmail.com
    • Outgoing mail server (SMTP): smtp.gmail.com
    • User Name: Your new City Branded Email address.
    • Password: Your password.
  7. Click Next.
  8. Outlook will now test your account settings. If the settings are correct, you will see a message that says "Congratulations! Your account has been successfully added."
  9. Click Finish.

Your City Branded Email account is now added to Outlook and you can start sending and receiving emails.

Troubleshooting

If you are having problems setting up your City Branded Email account in Outlook, try the following troubleshooting tips:

  • Make sure that you are entering your City Branded Email address and password correctly.
  • Make sure you are not using your temporary password. When you first acquire a City Branded Email account, a temporary password is created and sent to the back-up email address you provided at checkout. You must use that temporary password to gain initial access and create a new password for your new City Branded Email account.
  • Try restarting your computer.
  • Try connecting to a different Wi-Fi network or using a cellular connection.
  • Try disabling any security software that you are using.
  • Try setting up your Gmail account in Outlook using the IMAP settings provided above.

If you are still having problems, contact us at support@MyIdentityEmail.com for assistance.


Web Access Instructions

If you haven't already done so, you will need to set-up a new password for your new account prior to the following steps. A temporary password and link is sent to the back-up email you provided when acquiring a new account. You must click on that link, provide the temporary password and set-up a new password for your new account. You may then proceed to access your account online by following these steps.

To access your new City Branded Email account using the Gmail Web Client, follow these steps:
  1. Visit https://gmail.com.
  2. Provide your new City Branded Email account
  3. Click Next
  4. Enter your password and click Next.
Troubleshooting

If you are having problems accessing your City Branded Email account in the Gmail Web Client, try the following troubleshooting tips:

  • Make sure that you are entering your City Branded Email address and password correctly.
  • Make sure you are not using your temporary password. When you first acquire a City Branded Email account, a temporary password is created and sent to the back-up email address you provided at checkout. You must use that temporary password to gain initial access and create a new password for your new City Branded Email account.

If you are still having problems, contact us at support@MyIdentityEmail.com for assistance.


Other Email Client Instructions

If you haven't already done so, you will need to set-up a new password for your new account prior to the following steps. A temporary password and link is sent to the back-up email you provided when acquiring a new account. You must click on that link, provide the temporary password and set-up a new password for your new account. You may then proceed to set up your email client by following these steps.

The following describe settings you will need to provide:
  • Email Address: Your new City Branded Email address.
  • Account Type: IMAP.
  • Incoming mail server: imap.gmail.com
  • Outgoing mail server (SMTP): smtp.gmail.com
  • User Name: Your new City Branded Email address.
  • Password: Your password.

Note: Because each email client is different, the exact steps will vary.

Troubleshooting

If you are having problems setting up your City Branded Email account, try the following troubleshooting tips:

  • Make sure that you are entering your City Branded Email address and password correctly.
  • Make sure you are not using your temporary password. When you first acquire a City Branded Email account, a temporary password is created and sent to the back-up email address you provided at checkout. You must use that temporary password to gain initial access and create a new password for your new City Branded Email account.
  • Try restarting your computer.
  • Try connecting to a different Wi-Fi network or using a cellular connection.
  • Try disabling any security software that you are using.

If you are still having problems, contact us at support@MyIdentityEmail.com for assistance.